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Frequent Ask Question ( FAQ )

Shopping Guide

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
mylovelybaby.com.my offers various kind of Payment Methods as shown below :-

1. Credit Card (Local Card / Malaysia Card)

2. Invoice / Offline Bank Transfer ( Available )

Account Name : MLB GROUP SDN BHD
Bank Account : 5648 3840 8215

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and whatsapp us the above info to +60 18-3674238
Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at sales.mlb2u@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia ( MYR ).


Q. How long does the delivery usually takes?
Delivery usually will takes about 1 - 3 working days for city area to 2 - 4 working days for outskirt area. 

To East Malaysia usually will take about 10 - 14 working days to arrive. 

  • * Delivery will start on next working days after payment successful
  • * Delivery arrangement depends on courier service arrangement

Same Day Delivery

1. I already made order, what's next?

You may send us your order id as a reference or kindly wait for our call, we will arrange the item from the warehouse & contact u when it's ready. 
Fast Response : 018-367 4238 (Provide order ID)


2. What is the cut-off time? (Weekdays Only)
Orders must be made before 10:00 AM - 4:00 PM. Orders after 4:00 PM will be delivered on the next day.


3. When can't arrange same-day delivery?

Not available during Weekends or Public Holidays.


4. How do I get Same Day Delivery?
Same Day Delivery is available in selected locations in Kuala Lumpur Only. If you are outside Kuala Lumpur, the option will be hidden. Kindly contact our team for more assists 018-367 4238


5. How do I know my Express Day Delivery order is confirmed?
You may drop us a whatsapp or our Admin will contact you to confirm your order, this will need 1-3 hours to arrange a rider and preparation.


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sales.mlb2u@gmail.com for us or directly contact us 018-3674238  to clear your doubts.